Return Policy

We want you to love your Pawfect Co purchase. If you’re not satisfied, we’re here to help.

Eligibility for Returns

  • Returns accepted within 14 days of delivery.

  • Item(s) must be unused, undamaged, and in original packaging.

  • Proof of purchase (order confirmation email or receipt) is required.

Non-Returnable Items

  • Personalized/customized products.

  • Clearance or final sale items.

  • Gift cards.

Refunds

  • Once we receive and inspect the return, we’ll issue a refund to your original payment method.

  • Refunds typically take 7–10 business days to process.

  • Shipping fees are non-refundable unless the error was ours (defective or wrong item).

Return Shipping

  • Customers are responsible for return shipping costs.

  • In cases of defective or incorrect items, Pawfect Co will cover the return shipping.

How to Request a Return

  1. Contact us at support@pawfectcollc.com with your order number and reason for return.

  2. Wait for return authorization before shipping items back.

  3. Ship items securely with tracking to ensure safe delivery.